Calling External API Services from a Chatbot
A webhook in the context of SAP Conversational AI is a server-side endpoint that a chatbot calls to retrieve or process external data during a conversation. Developers use it to connect a chatbot to external APIs and services — for example, to retrieve tracking information or consume API services and return dynamic responses to users. A webhook can be built using languages such as Python and is invoked by the chatbot to fetch data, which can then be scripted and formatted into a structured chatbot message.
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Prerequisites
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