Conversational AI Session Management
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- Concept NLP Intent and Entity Detection in SAP Conversational AI The concept name was not provided, so no definition can be generated. Please supply a valid concept name to produce an accurate, source-grounded reference definition.
- Concept Calling External API Services from a Chatbot A **webhook** in the context of SAP Conversational AI is a server-side endpoint that a chatbot calls to retrieve or process external data during a conversation. Developers use it to connect a chatbot to external APIs and services — for example, to [retrieve tracking information](https://developers.sap.com) or [consume API services](https://developers.sap.com) and return dynamic responses to users. A webhook can be built using languages such as Python and is invoked by the chatbot to fetch data, which can then be scripted and formatted into a structured chatbot message.